GENERAL CONDITIONS AND ACCESS TO REGISTERED USERS

The user of the website, in order to obtain certain functionalities (access to special promotions or personalized offers; contracting process) must be of legal age and register through the website by creating a user account, which will be validated by a personal and non-transferable password. To do so, the user must freely and voluntarily provide the personal data that will be required in the information request form for user registration. The processing of personal data of users of the website will be regulated by the provisions of the privacy policy.

ADDITELECOM is not responsible for false or erroneous information provided by the user for registration in the various services offered by the website, nor for the consequences occurring in use of such data not real or incorrect. The user will assume the following conditions:

  1. The user will select from those available a username and password, of which he/she will make personal and appropriate use, undertaking not to make them available to third parties, and to inform the owner of the online store of the loss or theft of the same or possible access by an unauthorized third party, so that the latter proceeds to the immediate blocking.
  2. Words that are intended to mislead third parties, as well as offensive, insulting and generally contrary to the law or the requirements of morality and good customs may not be chosen as user names.
  3. The owner of the online store will impose the technical conditions for the maintenance of passwords in terms of minimum number of characters, type of characters, number of authorized erroneous access attempts, blocking and recovery of users and passwords, as well as the temporality in the renewal of passwords or the expiration due to inactivity of the user.
  4. Likewise, the owner of the online store will impose its conditions and technical means of user registration and personal and billing data related to it. The same shall apply to requests for changes and cancellation of users. INGENIERÍA Y TELECOMUNICACIONES ADDITELECOM S.L. (hereinafter "ADDITELECOM") reserves the right to block users if it considers that there is a breach of any of the above conditions.

GENERAL TERMS AND CONDITIONS

The present document is constituted in an articulate that will govern the contracting of products and services of third party suppliers through this web site, property of ADDITELECOM. The acceptance of this document implies that the user, hereinafter customer or buyer:

  • You have read, understand and comprehend the above.
  • That he/she is a person with sufficient capacity to contract.
  • That he/she assumes all the obligations set forth herein.

The present conditions will have an indefinite period of validity and will be applicable to all contracts made through this website. This except for specific conditions transmitted to the buyer by the supplier of the product or service; conditions that must always be informed expressly and previously to the customer's purchase confirmation. ADDITELECOM reserves the right to unilaterally modify these General Conditions of Contract, without affecting the goods or promotions that were purchased prior to the modification.

I. THE PARTIES

The supplier of the goods or services contracted by the user is INGENIERÍA Y TELECOMUNICACIONES ADDITELECOM S.L., which is listed as the supplier, with registered office in Zaragoza, C.I.F.: B50566439, calle Madre Sacramento 44.

The user is the other contracting party, the one who appears as a customer or buyer, registered by validating his identity on the website with a username and password, for which he is responsible for the use and custody, being responsible for the veracity of the personal data provided to the provider.

II. OBJECT

The present clauses regulate the contractual relationship of purchase and sale between the user and the supplier at the moment in which the customer accepts during the online contracting process the corresponding purchase checkbox. The contractual relationship of purchase and sale entails the delivery by the supplier of a specific product or service, freely selected by the customer, in exchange for a certain price, previously accepted and publicly displayed through the website.

III. CONTRACTING PROCEDURE

The user must register through the website by creating a user account. Therefore, for the contracting of products or services through this website, the provisions of the "CONDITIONS OF USE AND ACCESS FOR REGISTERED USERS" shall apply.

The processing of personal data of buyers or customers shall be governed by the provisions of our privacy policy.

The contracting procedure shall only be carried out in Spanish. Any change in the contracting language of the product or service will be indicated before starting the contracting procedure. In accordance with the requirements of art. 27 of Law 34/2002 of Services of the Information Society and Electronic Commerce (LSSI-CE), the user is informed of the contracting procedure that will follow the following steps:

  1. Product selection.
  2. Selection of characteristics (color, size, etc.) If these options exist.
  3. Selection of units.
  4. Verification of shipping address.
  5. Acceptance of final price (including taxes and chargeable expenses).
  6. Verification of payment method. In each payment process the customer will be informed of the platform used and its particular conditions.
  7. Confirmation of purchase and warranty conditions.
  8. Receipt of proof of purchase.
  9. Receipt of invoice.
  10. Receipt of the order at the destination address. Whenever a complete contracting process takes place, the supplier will inform the user about all the characteristics, price, transport methods, contracting date and delivery estimate of the contracted product or service.

IV. PAYMENT BY THE BUYER

The customer prior to the confirmation of the order is aware that for the realization of the economic transaction of the payment of the product or service, ADDITELECOM uses the services of external banking institutions. The information about the financial institutions holding the means of payment will be provided prior to the confirmation of the order that leads to access to the online payment gateway. The acceptance of the order implies the authorization by the customer of the connection with the bank's servers and the sending of the purchase information strictly necessary for the management of the payment (name and surname, credit card details and amount of the transaction). The "Financing" payment method is subject to prior approval, and financing will not be accepted for purchases of less than 3,000 €. ADDITELECOM will not store credit card information once the transaction has been completed and confirmed by the bank. ADDITELECOM is not responsible for the further treatment of personal data by the bank for its own purposes. However, ADDITELECOM has signed confidentiality protocols with these entities in compliance with art. 12 of Law 15/1999 on Protection of Personal Data. In these protocols, in general terms, the use of the information transmitted exclusively for the purposes of collection management is regulated, obtaining the guarantee of compliance with the security measures required by the regulations applicable in the treatment of this type of commercial information.

V. DELIVERY OF ORDERS

The delivery of orders will be made at the delivery address freely consigned by the user during the contracting process. ADDITELECOM assumes no responsibility in the event that the delivery of the product or service is not carried out due to false, inaccurate or incomplete data provided, or when the delivery cannot be made for reasons beyond the shipping service (freely assigned for this purpose by the supplier) such as the absence of the recipient or his refusal to receive the product at the destination. Notwithstanding the foregoing, the supplier shall take all measures required of a diligent merchant to ensure timely delivery, at the agreed time, and if not, as soon as possible; all to the satisfaction of the sender and the recipient. In this case, by doing all that is required of him, no liability can be imputed against the supplier. Depending on the type of product you purchase and the delivery area, each order may have a different delivery time. The usual delivery time will be from 6 to 10 working days (to be confirmed at the time of purchase). Once the order is confirmed, we understand that you accept these delivery times. In any case, please remember that the delivery time will start from the day after the payment of your order is confirmed. In order to obtain a purchase invoice, it can be requested indicating your order number either by telephone or by e-mail, at the customer service telephone number, or at the general attention address: 976282332 || addi@additelecom.com || Calle Madre Sacramento 44, 50004 Zaragoza. If the sale corresponds to a virtual or computer product, or a redeemable voucher (baucher or voucher) directly downloaded from the website, the supplier is responsible for previously informing the user about how to download and the conditions or minimum requirements that the operating system of the downloading equipment must have. The provider is not responsible for:

  • Connection or download failures attributable to the equipment or communication networks used by the user.
  • Incorrect uses or uses different from the stipulated or the lack of the minimum system requirements that are established. ADDITELECOM undertakes to ensure that downloadable files or applications are free of viruses or any other malicious content that may affect the user's equipment.

VI. PRICE AND TERM OF VALIDITY OF THE OFFER

The prices indicated on the website for each product will include Value Added Tax (VAT) or other taxes that may be applicable on the cart page, and will always be expressed in Euro currency (€). Unless expressly stated otherwise, they do not include the cost of shipping, handling, wrapping, shipping insurance or any other additional services and annexes to the product or service purchased. The prices applicable to each product or service contracted will be those automatically expressed by the contracting process in phase "5. Acceptance of final price (including taxes and chargeable expenses)". The client assumes that prior to this phase of the contracting process, the economic valuation of some of the products displayed on the access website may vary in real time. In any case this will always be communicated in advance and expressly accepted by users in the final purchase process.

VII. INFORMATION, SUGGESTIONS AND COMPLAINTS ABOUT THE ORDER

For any information or suggestion about the order, the user will have the supplier's customer service telephone number and an e-mail enabled for this purpose. These telephone numbers or customer service e-mails will be provided by the service provider in the confirmation to the customer of the purchase order. To facilitate the attention of these requests, the user will have to indicate in the subject of the message or to the tele-operator the number of assigned order indicated in the e-mail of confirmation of the purchase.

VIII. RIGHT OF WITHDRAWAL AND RETURN POLICY

The buyer has 7 working days (Sundays and holidays excluded) from the date of receipt of the product to return it. Unless the return is due to defects in the product, the shipping costs will be borne by the user. In any of the cases of return, the product must be returned in its original packaging and in the same condition in which it was received. For the return of defective products, the supplier makes available the telephone number or e-mail address on the Contact page, through which the user will receive precise return instructions and will be informed of the terms and conditions of reimbursement or reshipment, if applicable.


When can a refund be requested? There may be different circumstances for the return of an order.

  1. If the product received suffers damage during transport. Upon receipt of the goods you must ensure that the package is in good condition externally and does not show signs of having received any blow, if so you must reject the shipment reflecting the incident on the delivery note of the carrier and notify us on the customer service phone number of the supplier or email enabled for this purpose within 24 hours. Once you have your order, you must open it and check that the goods do not appear to have any anomaly. Please note that you must test the product within 7 days of receipt.
  2. Defective merchandise. If there is any defect in the operation you have 7 working days from receipt of the goods to proceed to its return. Contact the supplier's customer service telephone number or the e-mail address provided for this purpose to receive instructions on how to proceed with the exchange or return of the product.
  3. Right of withdrawal. The buyer (individual) has 7 working days from the date of receipt of the product to execute the right of return or withdrawal through our WITHDRAWAL DOCUMENT and contact the supplier's customer service telephone number or email enabled for this purpose to receive instructions on how to proceed for the exchange or return of the product.


Requirements to make a return

  1. Be within 7 working days from receipt of order.
  2. The product must be in perfect condition, including manuals, accessories, promotional gifts, and in general everything that is attached to the purchase of said product. In the case of not receiving the product in its original packaging, the product will suffer a depreciation that will be passed on to the consumer.
  3. In any case, the serial number of the product must correspond to the one shown on the purchase orders.
  4. It must be attached to the delivery note or invoice issued with the returned product.
  5. The product must be perfectly packed to avoid damages and incidents in transport. In cases where it is detected that the returned product has been improperly handled by the customer, the return will not be accepted.


Exceptions to the right of withdrawal. The right of withdrawal shall not apply to the purchase of the following products:

  • Products for professional use.
  • Products whose price is subject to fluctuations in an uncontrolled market ADDITELECOM.
  • Products that, for hygienic reasons, for their use require direct contact with mouth, nose, ear, hair, etc. and have been unpacked by the recipient.
  • Products that have been manufactured according to the buyer's specifications or that are clearly customized.
  • Nor shall the right of withdrawal apply in the case of customers who are not considered consumers and/or who act within the scope of a business or professional activity.


Refund of purchase

In the case of return for withdrawal, the full costs of transport and management are borne by the consumer. If the return is due to damage to the product, or defects in it, the costs will be borne by ADDITELECOM. In this case, you should contact the customer service telephone number to receive instructions on how to proceed. In case of not following these instructions for the transport of the product, the charges will be borne by the customer. The refund of the amount will be made in the same way in which the payment was made except when the payment has been made by depositing cash in our bank account being in this case the refund by bank transfer. ADDITELECOM will proceed to refund the corresponding amount within a maximum period of thirty days from receipt of the returned goods.

IX. WARRANTIES

All products offered through the website are new and completely original, unless otherwise stated in their description. All have a warranty period of 2 years, according to the criteria and conditions described in the Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws. The specific guarantees of each product or service will be expressed by the supplier in the phase "Confirmation of purchase and guarantee conditions" of the "CONTRACTING PROCEDURE" and accepted by the buyer.

MORE INFORMATION

X. APPLICABLE LAW AND JURISDICTION

These conditions are governed by and interpreted in accordance with Spanish law in all matters not expressly established, and specifically by the provisions of Law 34/2002, of Information Society Services and Electronic Commerce (LSSI-CE). The supplier and the purchaser agree to submit any dispute that may arise from the provision of the products or services covered by these "GENERAL CONDITIONS OF CONTRACTING" to the Courts and Tribunals of the purchaser's domicile. In the event that the buyer is domiciled outside Spain, the supplier and the user expressly waive any other forum, submitting themselves to the Courts and Tribunals of the city where the supplier of the product or service is domiciled. In the event that the buyer has the status of legal entity or owner of business activity, expressly waive any other forum, submitting to the Courts and Tribunals of the city of the domicile of the supplier of the product or service.